Terms and Conditions

These terms of use (the “Terms” or “Agreement”) govern your access to and use of our websites, dvgroup.co.in and dvgroup.co.in, provided by Digital Vision Group (“us”, “we”, “our”, “DV Group” or “DV Group”). You agree to be bound by this Agreement whether you are a visitor, member, or customer. If you do not agree to these Terms, you cannot use the Website.

The term “User” refers to a visitor, member, or customer in this Agreement. Our Privacy Policy forms part of these terms of use.

Changes to Our Terms of Use

We may amend these terms of use from time to time, and the revised version will be effective when displayed on the Website. DV Group reserves the right to modify, change, or discontinue any aspect of the Website or services, including prices and fees, at any time.

Reliance on Information

This Website and its material are prepared to provide key information only and do not constitute legal advice for any particular situation. While we aim to ensure information is correct when added, legal positions can change frequently and content may not always be updated. For queries, email legal@dvgroup.co.in.

Eligibility

1. The Services are intended only for users who are eighteen (18) years of age or older. Any use by anyone under eighteen is unauthorized and in violation of this Agreement.
2. If you use the Services on behalf of another party, company, or organization, you represent that you are authorized to bind that party or organization to this Agreement.
3. You agree to provide accurate, current, and complete registration information, maintain the confidentiality of your password, keep information updated, and remain responsible for activity under your account.
4. You acknowledge that websites and services may become compromised despite security measures. We may take corrective action as appropriate and will not be liable for related damage or loss. You are responsible for backing up your content and websites.

SaaS and Instant Website Services

In addition to any other services, DV Group offers subscription based software (“SaaS Services”) and ready-made website products (“Instant Website Services”). These currently include AI CRM, ITSM, ERP, HRMS & Payroll, POS, E-commerce Website, News Portal, Blog Website, Basic Website, and Prime Website. Products, features, and plan limits may be added, changed, or withdrawn at any time.

1. SaaS and Instant Website Services are provided on a subscription basis for the plan and billing cycle you have purchased. You receive a limited, non-exclusive, non-transferable right to use the software for the subscription period. No sale, assignment, or transfer of the software, source code, database structure, or design is made to you, and you must not resell, sublicense, copy, or redistribute it without our prior written consent.
2. Plan limits such as number of users, staff accounts, products, records, storage, or emails apply as published for your plan. Usage beyond your plan may require an upgrade, and excessive usage that affects platform stability may be restricted or suspended.
3. For services delivered on your own domain, you are responsible for pointing the domain to the IP address or nameservers provided by us and for keeping that domain registered and renewed. SSL installation is carried out on request through a support ticket after the domain is correctly connected. We are not responsible for downtime, mixed content, or SSL errors caused by incorrect DNS, third-party proxies, or an expired domain.
4. You are solely responsible for the content, products, prices, and communications published through the services, and for all data entered by you or your staff.
5. Customisation, additional modules, data migration, and integration work are chargeable separately unless expressly included in your plan in writing.
6. Third-party integrations such as payment gateways, WhatsApp, SMS, email, courier, or accounting services are provided by their respective providers under their own terms and pricing. We are not responsible for their availability, charges, rejections, or changes to their APIs.
7. On expiry, non-renewal, cancellation, or termination for breach, access to the service is suspended and the associated data, including uploaded files and databases, may be permanently deleted. You are responsible for exporting your data before expiry. Data restoration after expiry is not guaranteed and, where possible, may be chargeable.
8. Free trials, demo accounts, and demo data are provided for evaluation only, may be reset or withdrawn at any time, and carry no uptime or support commitment.

Website Security and DDoS Protection Services

DV Group offers a one-time Website Security service (malware cleanup, virus removal, restoration support and hardening for one website) and a monthly DDoS Protection service for one website. These are manual, engineer-delivered services and are provided on the following terms.

1. Website Security is charged as a one-time fee for one website and covers only the specific issue reported by you and accepted by our support team. It is not a subscription, a retainer or a maintenance contract, and it does not include ongoing maintenance, monitoring, updates, backups or future support of any kind.
2. You must contact our support team before making the payment for Website Security. Our team reviews the website and the reported issue first, and you should pay only if our support team asks you to proceed. Payments made without this review are made at your own risk.
3. Once the Website Security work is completed and handed over, DV Group is not responsible or liable for any issue, re-infection, hack, malware, defacement, data loss, downtime or damage that occurs on the website afterwards, whether or not it is similar to the issue that was fixed. Any new or recurring issue reported after handover is a fresh request and is chargeable separately.
4. DDoS Protection is implemented only on a VPS or a Dedicated Server on which full root and SSH access is provided to us. It cannot be implemented on shared hosting or cloud hosting plans, and this condition continues to apply on every renewal. If the website is moved to an unsupported environment during the subscription, the protection may stop working and no refund or extension is due.
5. Protection is delivered using industry standard tools and practices such as CSF, Fail2ban, ModSecurity and iptables. No security or DDoS mitigation setup can guarantee complete immunity, uninterrupted availability, or protection against every type or scale of attack, and no uptime guarantee is given for these services.
6. Protection rules may, in rare cases, block a legitimate visitor. An IP Table Manager page is provided so that such an IP can be unblocked or whitelisted, and our support team can also do this on request. DV Group is not liable for any loss arising from a legitimate visitor being blocked by a protection rule.
7. You are responsible for providing accurate server, website and access details, for maintaining your own backups before and after any work, and for the content, code, plugins, themes and third-party components running on the website.
8. Fees for Website Security and DDoS Protection are payable in full at the time of ordering and are non-refundable. Please refer to our Fee and Refund Policy.

Customer Data, Reports and Software Calculations

The SaaS and Instant Website Services process the data that you and your users enter, upload, import, or connect through integrations. All output produced by the software, including invoices, tax and GST figures, payroll and salary calculations, attendance, stock and inventory valuation, accounting and financial reports, commissions, discounts, analytics, and AI generated suggestions, is derived from that data and from the configuration you select.

1. You are solely responsible for the accuracy, completeness, and legality of the data you enter and of the tax rates, HSN codes, salary structures, statutory settings, and other configuration you apply.
2. You must verify every calculation, report, invoice, and return generated by the software before relying on it, sharing it with a third party, or using it for statutory, tax, payroll, audit, or filing purposes.
3. DV Group does not provide accounting, taxation, legal, or human resources advice, and the software must not be treated as a substitute for a qualified professional.
4. To the maximum extent permitted by law, DV Group is not responsible or liable for any miscalculation, incorrect figure, wrong report, incorrect tax, GST or payroll computation, rounding difference, missing or duplicated record, or for any penalty, interest, notice, loss of profit, or business decision arising out of the same, whether caused by software error, incorrect data entry, incorrect configuration, import errors, integration failure, or a change in law or statutory rates.
5. If you identify an error, you must report it to support without delay. Our responsibility is limited to making reasonable efforts to correct the reported defect in the software.

Data Security and Data Leak Disclaimer

We apply reasonable technical and organisational measures to protect the services. However, no software, website, server, or network can be guaranteed to be fully secure, and you acknowledge that use of the services carries inherent risk.

1. You are responsible for your account credentials, for the access rights you grant to your staff and third parties, for removing users who leave your organisation, and for enabling the security features we make available.
2. To the maximum extent permitted by law, DV Group is not responsible or liable for any data leak, data loss, data corruption, unauthorised access, disclosure, or theft of data arising from your credentials being shared, weak, or compromised; from acts of your employees, agents, or contractors; from third-party plugins, themes, integrations, APIs, or customisations; from devices or networks outside our control; or from hacking, malware, or other attacks that occur despite reasonable security measures.
3. You are responsible for maintaining your own backups and exports of your data. We do not warrant that backups will exist, be complete, or be recoverable.
4. For personal data that you store or process through the services, you act as the Controller or Data Fiduciary and DV Group acts as a Processor or Data Processor acting on your instructions. You are responsible for obtaining any consent required, for issuing your own privacy notice to your customers and employees, and for meeting your own obligations under applicable data protection law.
5. Nothing in this section limits any liability that cannot be excluded or limited under applicable law.

Our Liability

We use reasonable efforts to keep information on our Website accurate. However, dvgroup.co.in, its members, and employees accept no liability in contract, tort, or otherwise for loss or damage caused by or arising directly or indirectly from use of, or reliance on, the Website content.

You may create hypertext links to pages on our Website. We may change the Website structure without notice, so links you create may become outdated.

Misuse of Our Website

You agree not to reverse engineer, hack, decompile, copy, or adapt software, code, or scripts forming part of our Website, and not to transmit any virus, worm, trojan horse, or other harmful component. DV Group may terminate services for breach of these Terms or violation of applicable laws. Services must be used for lawful purposes only.

User Responsibilities

1. Your use of the Website and services, including submitted content, must comply with this Agreement, applicable service policies, and all applicable laws and regulations.
2. You must not collect or harvest user content or non-public personal information about another person or entity without express prior written consent.
3. You must not use the Website or services for illegal activity, pornography, violence, child sexual abuse, human trafficking, hacking, fraud, abuse, or infringement of another party's intellectual property.
4. You must not use the Website or services for bitcoin mining or any other cryptocurrency mining.
5. Phishing and copyright-based content are strictly prohibited. You must not use major brand names or famous names for buying hosting or domains. Breach may result in termination without refund.
6. Violation of these Terms, incorporated policies, applicable laws, inappropriate behaviour, or offensive language may result in service suspension.
7. You agree to defend, protect, indemnify, and hold harmless DV Group against claims related to infringement or violation of intellectual property rights arising from your acts or omissions.
8. DV Group is not responsible for loss of data caused by events beyond its control, hardware failure, natural calamities, or similar events.
9. DV Group reserves the right to take required time for maintenance, including maintenance without prior notice where necessary, and shall not be liable for delays caused by such maintenance.

Intellectual Property Rights

Material on our Website is the property of DV Group unless stated otherwise. Except for subscriber or user content, all content available through the Services, including designs, text, graphics, images, video, software, audio, and files, is owned by DV Group or its licensors.

No DV Group content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold, or exploited except as expressly permitted. Unauthorized use is prohibited and may terminate your rights to use the Services.

Passwords

• Ensure details supplied for access are accurate.
• Notify us promptly if supplied details change.
• Keep your login name and password confidential and remain responsible for loss or damage caused by third-party use of your password.
• We may terminate access to password-protected areas if your use is detrimental to the Website or other users.

Privacy Policy

Any information you provide is subject to our Privacy Policy, which is incorporated into these Terms and governs our collection and use of your information. By using the Website, you consent to that collection and use.

Third Party Services

The Service may contain third-party advertisements, promotions, links, or resources. We are not responsible for availability, terms, policies, actions, or content of third-party websites or services. Use judgment before providing personal information to third-party sites.

Renewal and Expiration

DV Group may send email or WhatsApp notifications seven (7) days before renewal or expiration of services. We are not responsible for network or technical issues preventing receipt of such notifications.

Failure to renew services in time may result in immediate suspension or expiration, and associated data may be permanently deleted. Web hosting renewal is allowed within 7 days from expiry. After that, backup availability must be confirmed by support. If a backup exists, the customer may repurchase the hosting plan and pay a recovery fee of ₹100 plus GST for restoration.

Backup availability is not guaranteed and must be confirmed in advance. This policy applies only to shared web hosting and does not cover VPS, Dedicated Servers, or Reseller Hosting.

Force Majeure

DV Group shall not be liable for failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, fire, war, riots, epidemics, government actions, network failure, data center outage, or power interruptions.

Support Limitations

DV Group

DV Group provides SaaS products, instant websites, development services, website-to-app conversion, DevOps, and automation services. Support is limited to ensuring proper functioning of services delivered by DV Group. DV Group does not provide support for customer-side code errors, third-party plugins, themes, APIs, custom modifications, hosting issues elsewhere, or problems caused by external software or misconfiguration.

DV Group

DV Group provides hosting, domain registration, servers, storage, Database as a Service, DNS Service, SSL certificates, and SMS services. Support is limited to server uptime, network issues, control panel access, DNS, domain management, email delivery, and DV Group systems. DV Group does not provide support for website errors, development issues, third-party CMS, plugins, themes, malware cleanup, optimization, coding issues, or customer changes.

General

You are responsible for maintaining backups. DV Group and DV Group are not liable for issues caused by customer actions, third-party tools, or external services.

Fraud

Misuse or fraudulent use of credit cards, charge cards, electronic funds transfers, and electronic checks violates this Agreement. We may report such misuse to government authorities, law enforcement, credit reporting services, financial institutions, and card companies.

Compliance with Applicable Law

You agree to comply with all applicable laws, rules, and regulations, including local rules where you reside or where your organization is located. The Services are controlled and operated from India, and users accessing from other locations do so at their own risk and are responsible for compliance with local laws.

Where GDPR applies, you acknowledge that you are the Controller and we are a Processor for personal data stored through the Services. You remain responsible for complying with data controller obligations and ensuring a lawful basis for transferring personal data to us.

Governing Law and Jurisdiction

This Agreement shall be governed by the laws of India. Courts located in Delhi, India shall have exclusive jurisdiction over disputes arising out of or relating to this Agreement.

Fair Usage

Shared hosting resources and other services must be used within reasonable limits. Excessive usage affecting server stability may result in automatic suspension or resource restrictions.

Termination

1. If you fail to pay fees due for the Services, we may suspend or terminate your Services and pursue collection costs, including legal fees.
2. We may terminate services immediately without liability if you breach this Agreement or applicable laws. Fees paid in advance will not be refunded, and accrued fees remain payable.

HIPAA Disclaimer

The Services do not comply with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). You are solely responsible for compliance with laws governing privacy and security of personal data, including medical or sensitive data. The Services are not appropriate for storing or controlling access to sensitive data such as children's information or medical information.

Storing or permitting access to Protected Health Information is a material violation and grounds for immediate account termination. DV Group does not sign Business Associate Agreements and is not a Business Associate, subcontractor, or agent under HIPAA.

Third-Party Beneficiaries

Except as expressly provided, nothing in this Agreement confers rights on any person other than the parties and their respective successors and permitted assigns.

Disclaimers

You agree that use of the Website is at your own risk. DV Group provides the Service on an “as is” and “as available” basis to the extent permitted by law, and grants no warranties of any kind, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

DV Group does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that information obtained through the Service will be accurate. Any material downloaded or obtained through the Services is accessed at your own discretion and risk.

Indemnification

You agree to indemnify, defend, and hold harmless DV Group from claims, damages, losses, liabilities, actions, demands, proceedings, and expenses, including reasonable attorney fees, arising from your use of the Services, breach of this Agreement or laws, or your acts or omissions. This section survives termination.

Limitation of Liability

We shall not be liable for non-performance or delay caused by any reason, whether within or outside our control. In no event will DV Group be liable for indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits or lost data, even if advised of such possibility.

Our aggregate liability to you for any cause is limited to one (1) month fee paid by you for the Services. Multiple claims will not increase this limit.