1. Website Development
Twenty percent (20%) of the total fees shall be paid as an initial amount at the time of placing the order. The remaining eighty percent (80%) shall be paid at the time of delivery.
2. Other Services
For the following services, 100% payment is required at the time of ordering: VPS Hosting, Dedicated Server, Web Hosting, Email Hosting, SMS Service, Reseller Hosting, Domain Registration, Storage Services, Database-as-a-Service, DNS Service, SSL Certificate, Website Security, DDoS Protection, and all other related services.
3. Website Security and DDoS Protection
Website Security is a one-time service for one website. The fee covers the reported issue only and does not include any ongoing maintenance, monitoring, retainer or future support. Our team reviews the website before the payment is requested, and the payment must be made only after our support team asks you to proceed. Once the work is completed and handed over, DV Group is not responsible for any issue, re-infection, hack, malware, downtime or damage that occurs on the website afterwards. Any new or recurring issue reported after handover is treated as a fresh request and is chargeable separately.
DDoS Protection is a monthly subscription for one website and is implemented only on a VPS or Dedicated Server where root access is provided to us. It cannot be implemented on shared hosting or cloud hosting plans, and this condition applies on every renewal. No protection setup can guarantee complete immunity from every attack.
No refund is applicable on Website Security and DDoS Protection services under any circumstances, whether the work is pending, in progress, partially completed or completed, and whether or not the subscription period has been fully used. If our support team informs you before the payment that the requested work cannot be carried out, simply do not make the payment.
4. Refund Policy
Refunds are applicable only to Shared Web Hosting and Email Hosting.
Shared Web Hosting includes Single Domain Hosting using Hestia or cPanel, Multi-Domain Hosting using Hestia or cPanel, and Cloud cPanel Hosting.
Refunds are not applicable to Reseller Hosting, services under the Reseller Program, VPS Hosting, Dedicated Servers, Domain Registration, SMS Services, Storage Services including Cloud Storage and Storage Box, Database-as-a-Service, DNS Service, SSL Certificate, Website Security, DDoS Protection, or any other non-shared hosting services.
Refunds, where applicable, will be issued on a pro-rated basis after deducting gateway charges of 2.36%, which are non-refundable. This refund policy applies only to services availed within India.
5. First-Order Refund Eligibility
Only new users can claim a refund on their first order. The first order must be cancelled within 30 days of purchase. No refunds are provided for renewals or subsequent orders.
For example, if a new user cancels their first shared hosting order within 30 days, a refund will be issued. If the same user places a second order and cancels it, no refund will be provided.
6. Refund Timeframe
Refunds, where applicable, may take 5 to 7 working days to process.
Important Notice
By placing an order for any of our services, you acknowledge that you have read, understood, and fully accept this Fee, Cancellation, and Refund Policy. If you do not agree with any part of this policy, please do not place an order with us.